IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-658-41204-3_7.html
   My bibliography  Save this book chapter

The Application of Emotions in Business Communication Management for a Good Reputation

In: Wirkungsmechanismen im Reputationsmanagement

Author

Listed:
  • Anna Maria Rostomyan

    (Berlin School of Business and Innovation)

Abstract

In our daily life we encounter various occasions that evoke in us very different emotions and feelings, both in everyday situations and in the business world. The experience and expression of emotions comprises a vast majority of external and internal impulses and stimuli that find their verbal and non-verbal manifestations in speech. Emotions are, in fact, those very tiny little triggers that have a great impact on our moods and, hence, on our overall external behaviour, including communicative interaction. Business Communication being a form of communication, which encompasses our internal states as well, includes the convergent experience of those very emotions and feelings, which also find their verbalization in business communicative interaction as well. The present chapter looks for ways to elucidate the role and relevance of emotions and the management of therein in business communication, especially in terms of reputation building.

Suggested Citation

  • Anna Maria Rostomyan, 2023. "The Application of Emotions in Business Communication Management for a Good Reputation," Springer Books, in: Ulrich Bihler (ed.), Wirkungsmechanismen im Reputationsmanagement, chapter 7, pages 83-94, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-41204-3_7
    DOI: 10.1007/978-3-658-41204-3_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-658-41204-3_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.