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Lean Management in the Service Sector

In: Innovative Supplier Management

Author

Listed:
  • Marc Helmold

    (IU Internationale HS - Campus Berlin)

Abstract

In the case of services, the focus is not on the manufacture of a product or trade in products, but on the provision of a service as a service to the customer or as a service for customers. For the execution, a service provider will often have to use appropriate work equipment and products, such as hand tools, measuring instruments, cleaning agents or lubricants, but (as a rule) no new product is manufactured. A service is the process, action or activity performed by a person or group of persons for a customer or group of customers for which customers are willing to pay.

Suggested Citation

  • Marc Helmold, 2023. "Lean Management in the Service Sector," Springer Books, in: Innovative Supplier Management, chapter 11, pages 149-155, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-39245-1_11
    DOI: 10.1007/978-3-658-39245-1_11
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