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Einsatz des EFQM-Modells für Non-Profit-Organisationen

In: Qualitätsmanagement für Non-Profit-Organisationen

Author

Listed:
  • Manfred Bruhn

    (Universität Basel)

Abstract

Zusammenfassung Ein ganzheitliches Qualitätsmanagementmodell, das auch als Grundlage für die Vergabe von Qualitätsauszeichnungen auf nationaler und europäischer Ebene dient, ist das EFQM-Excellence-Modell der European Foundation for Quality Management (EFQM). Im Kapitel werden die Ziele und der Nutzen des EFQM-Modells für ein Qualitätsmanagement von Non-Profit-Organisationen aufgezeigt und die einzelnen Komponenten der EFQM-Modellversionen der Jahre 2013 und 2020 erläutert. Dabei wird das generelle Vorgehen der Modelle im Einzelnen dargelegt und ihre Bedeutung und Einsatzbereiche für Non-Profit-Organisationen aufgezeigt.

Suggested Citation

  • Manfred Bruhn, 2021. "Einsatz des EFQM-Modells für Non-Profit-Organisationen," Springer Books, in: Qualitätsmanagement für Non-Profit-Organisationen, edition 2, chapter 0, pages 183-221, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-31719-5_7
    DOI: 10.1007/978-3-658-31719-5_7
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