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Longitudinal Study with Service Consumers in Higher Education

In: Staying the Consumption Course

Author

Listed:
  • Benjamin Krischan Schulte

    (Freie Universität Berlin)

Abstract

In the first step the adapted model of consumer lock-in in higher education is transferred to the empirical setting in Section 4.1. Following a qualitative evaluation through interviews, survey design and scale selection are discussed. As shown in Section 3.2, educational service provision and student retention have an extensive line of research that provided some of the selected scales for the empirical study.

Suggested Citation

  • Benjamin Krischan Schulte, 2015. "Longitudinal Study with Service Consumers in Higher Education," Springer Books, in: Staying the Consumption Course, edition 127, chapter 4, pages 93-134, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-08788-3_4
    DOI: 10.1007/978-3-658-08788-3_4
    as

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