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A Model of the Consumer Lock-in Process in Service Relationships

In: Staying the Consumption Course

Author

Listed:
  • Benjamin Krischan Schulte

    (Freie Universität Berlin)

Abstract

In the previous section, a wide array of relevant research was covered, the interrelations between the different research fields were outlined and propositions were derived to capture the essence of what constitutes a consumer lock-in process and its potential of ending in lock-in. The goal of this section is collecting and connecting the derived concepts and propositions in forming a foundational model for the analysis of path dependence and individual lock-in in service relationships. This section aims at developing such a model based on the findings of the theoretical foundation.

Suggested Citation

  • Benjamin Krischan Schulte, 2015. "A Model of the Consumer Lock-in Process in Service Relationships," Springer Books, in: Staying the Consumption Course, edition 127, chapter 3, pages 67-92, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-08788-3_3
    DOI: 10.1007/978-3-658-08788-3_3
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