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Tourist Information Search

In: The Social Web in the Hotel Industry

Author

Listed:
  • Nadine Chehimi

    (Universität Trier)

Abstract

Hotel accommodations are tourist services which are defined by the following characteristics: immateriality: tourist services can neither be seen nor experienced before consumption abstractness: tourist services consist of the components time, space, person and are therefore always individual perishability: tourist services cannot be stored and are time and space dependent uno actu-principle: the production and consumption of tourist services take place simultaneously consumption at place of service performance: the services cannot be consumed in the tourist’s hometown but only at the place of service performance integration of an external factor: the tourist is integrated into the production of service service package: the journey is made up by many components.

Suggested Citation

  • Nadine Chehimi, 2014. "Tourist Information Search," Springer Books, in: The Social Web in the Hotel Industry, edition 127, chapter 3, pages 49-70, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-04544-9_3
    DOI: 10.1007/978-3-658-04544-9_3
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