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The Application of the Entire Human Resources Crisis Management Model in E-Commerce Company: Make Example of AZ Company

In: Proceedings of 20th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Xing Bi

    (Tianjin University)

  • Ying Liu

    (Tianjin University)

Abstract

Chinese e-commerce market develops swiftly and violently. The choices for customers are more and more which make it an opportunity and also a challenge for Chinese e-commerce company. While as call center is core department of this industry, so to catch up with the trend and find out the rule is very important for the company to exist. The article analyzes the features of human resource management in call center. And make an example of AZ as a successful case to avoid risks by the application of the entire crisis management model during peak season. As AZ is a mature and experienced e-commerce company, how is AZ coping with difficulties may produce reference meanings for Chinese e-commerce industry.

Suggested Citation

  • Xing Bi & Ying Liu, 2013. "The Application of the Entire Human Resources Crisis Management Model in E-Commerce Company: Make Example of AZ Company," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), Proceedings of 20th International Conference on Industrial Engineering and Engineering Management, edition 127, pages 893-901, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-40072-8_89
    DOI: 10.1007/978-3-642-40072-8_89
    as

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