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The Multilevel and Multiskill Labor Staffing and Scheduling Model for Data Entry Companies

In: Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013)

Author

Listed:
  • Zheng Tan

    (Xi’an Jiaotong University
    The Key Lab of the Ministry of Education for Process Control & Efficiency Engineering)

  • Feng Wu

    (Xi’an Jiaotong University
    The Key Lab of the Ministry of Education for Process Control & Efficiency Engineering)

  • Zheng-xiang Zhang

    (Xi’an Jiaotong University
    The Key Lab of the Ministry of Education for Process Control & Efficiency Engineering)

Abstract

Data entry, one of the basic businesses in service outsourcing, depends much on human resources. The companies need to reasonably choose and arrange staffs in order to deliver data production in time. In consideration of production process and staff skill, a two-step multilevel multiskill labor staffing and scheduling model was built. The results of the proposed model with the data from the company ICP indicated the availability of the model, which can improve the vendors’ capability and the significance of promoting development of the service outsourcing industry in China.

Suggested Citation

  • Zheng Tan & Feng Wu & Zheng-xiang Zhang, 2014. "The Multilevel and Multiskill Labor Staffing and Scheduling Model for Data Entry Companies," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013), edition 127, pages 773-781, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-40060-5_74
    DOI: 10.1007/978-3-642-40060-5_74
    as

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