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Probabilistic Evaluation of a Business Process Performance

In: Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013)

Author

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  • Shin-Guang Chen

    (Tungnan University)

Abstract

This paper proposes a probabilistic method to evaluation the performance of a business process in a company. A business process (e.g., order fulfillment process, commodity distribution process, etc.) comprises a network of value-added activities, performed by their relevant roles, to achieve the common business goal. A variety of methods are used to manage or improve process. Besides these advances, this paper proposes an innovative evaluation method of business process performance in terms of a simple Bayesian indicator. A numerical example is used to explain the proposed method.

Suggested Citation

  • Shin-Guang Chen, 2014. "Probabilistic Evaluation of a Business Process Performance," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013), edition 127, pages 457-464, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-40060-5_44
    DOI: 10.1007/978-3-642-40060-5_44
    as

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