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Application of LibQUAL+TM and FAHP on Public Library Service Quality Evaluation

In: The 19th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Xiao-qing Li

    (Xiamen University of Technology)

  • Jing-zhong Yang

    (Liming Vocational University)

Abstract

The paper is targeted to constitute for Chinese public libraries a service quality evaluation index system with main reference to LibQUAL+TM, so far the most renowned evaluation system of its kind in the realm of library studies. Fuzzy Analytic Hierarchy Process (FAHP) which encompasses both qualitative and quantitative analysis is deployed to evaluate the public library service quality in a comprehensive manner. The system and its evaluation models are incorporated to be conducive in understanding and improving the service quality of Chinese public libraries.

Suggested Citation

  • Xiao-qing Li & Jing-zhong Yang, 2013. "Application of LibQUAL+TM and FAHP on Public Library Service Quality Evaluation," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 853-862, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-38442-4_91
    DOI: 10.1007/978-3-642-38442-4_91
    as

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