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Research on Mechanism of Capturing of Customers’ Requirements in Process of Concept Design

In: The 19th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Hong-bo Shan

    (DongHua University)

  • Hong-li Zhou

    (DongHua University)

  • Bin Ge

    (DongHua University)

  • Hai-yan Yu

    (DongHua University)

  • Zhi-hong Sun

    (DongHua University)

Abstract

Meeting customers’ requirements in process of concept design is critical in the entire design of product, in order to effectively obtain satisfying products, customers’ demands are collected and a relationship matrix between customers’ needs and function technique is established based on system of domain expert. Triangle fuzzy number is applied to proceed with information of the relationship matrix. To get satisfying and easily made products with great market competition, a conversion mechanism of customers’ requirements based on knowledge of product design is proposed. In the process of transforming customers’ requirements to product design parameter, the effect of company’s research and development ability and resources are fully considered. Finally, a case study is provided to illustrate the feasibility of the proposed approach.

Suggested Citation

  • Hong-bo Shan & Hong-li Zhou & Bin Ge & Hai-yan Yu & Zhi-hong Sun, 2013. "Research on Mechanism of Capturing of Customers’ Requirements in Process of Concept Design," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 419-426, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-38442-4_45
    DOI: 10.1007/978-3-642-38442-4_45
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