IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-38442-4_103.html
   My bibliography  Save this book chapter

Service Capability: Capability Quality and Capability Process

In: The 19th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Xi-qiu Wang

    (Shandong University)

  • Can Li

    (Shandong University)

Abstract

Along with the arrival of the service economy, more and more companies start to pay attention to service capability, but how to enhance the service capability effectively, is still a theoretical and academic question to solve. This paper argue that the nature of service capacity is essentially a kind of energy, and defines the service capability from two dimensions—service capability quality and service capability process, which makes it more operable and provides a viable analysis tool for enterprises to effectively enhance and manage service capability.

Suggested Citation

  • Xi-qiu Wang & Can Li, 2013. "Service Capability: Capability Quality and Capability Process," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 979-986, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-38442-4_103
    DOI: 10.1007/978-3-642-38442-4_103
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-38442-4_103. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.