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Analysis of Bank Queueing Based on Operations Research

In: The 19th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Liang Li

    (Beijing Institute of Technology)

  • Jia-lin Wu

    (Beijing Institute of Technology)

  • Jin-xiang Ding

    (Beijing Institute of Technology)

Abstract

This paper considers the bank queueing problem based on M/M/n model. Through the analysis of the special situation of input distribution function and loss of customer, this paper proposes segmented λ input model and the losing customer queueing model. With the actual data collected from the bank, the calculation of the probability of losing customer provides a suggestion for the bank to further improve.

Suggested Citation

  • Liang Li & Jia-lin Wu & Jin-xiang Ding, 2013. "Analysis of Bank Queueing Based on Operations Research," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 777-787, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-38391-5_82
    DOI: 10.1007/978-3-642-38391-5_82
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    Cited by:

    1. A. Krawiecki, 2021. "Ferromagnetic and spin-glass like transition in the q-neighbor Ising model on random graphs," The European Physical Journal B: Condensed Matter and Complex Systems, Springer;EDP Sciences, vol. 94(3), pages 1-15, March.

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