IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-38391-5_136.html
   My bibliography  Save this book chapter

Research on the Civil Aircraft Customer Service System Simulation Based on SD Model

In: The 19th International Conference on Industrial Engineering and Engineering Management

Author

Listed:
  • Jun Xu

    (Beihang University
    Shanghai Aircraft Customer Service Co. Ltd.)

  • Cui-xia Bi

    (Beihang University)

Abstract

Customer service ability is one of the key competitiveness in market competition for civil aircraft manufacturers who participate. To establish the mature reliable civil aircraft customer service system based on the service strategy is an important aspect to reflect the customer service skills. Based on the idea of system dynamics, this paper constructed a system dynamics model (SD model) of the customer service system of COMAC, and through the simulation of the system, analyzed the key factors which affect the running of the customer service system, to provide the basis for decision-making and measures.

Suggested Citation

  • Jun Xu & Cui-xia Bi, 2013. "Research on the Civil Aircraft Customer Service System Simulation Based on SD Model," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 1291-1299, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-38391-5_136
    DOI: 10.1007/978-3-642-38391-5_136
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-38391-5_136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.