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Multi-Dimensional Data Modelling for a Tourism Destination Data Warehouse

In: Information and Communication Technologies in Tourism 2013

Author

Listed:
  • Wolfram Höpken

    (Mid-Sweden University
    University of Applied Sciences Ravensburg-Weingarten)

  • Matthias Fuchs

    (Mid-Sweden University)

  • Gerhard Höll

    (University of Applied Sciences Ravensburg-Weingarten)

  • Dimitri Keil

    (Mid-Sweden University)

  • Maria Lexhagen

    (Mid-Sweden University)

Abstract

Information and communication technologies (ICTS) play a crucial role to increase the knowledge base of destination stakeholders. Organisational learning and managerial effectiveness can particularly be enhanced by applying methods of business intelligence (BI). Although huge amounts of data are available in tourism destinations these valuable knowledge sources typically remain unused. The described problem is solved by conceptualizing, prototypically implementing and testing a novel destination management information system (DMIS) that applies methods of BI and data warehousing for the leading Swedish ski destination, Åre. As being a central DMIS component, the destination-wide data warehouse (DW), its underlying multi-dimensional data model, the technical architecture, as well as critical implementation issues are discussed. Finally, the prototypical implementation of the DMIS focussing on the data warehouse and OLAP functionalities for customer feedback processes proved the suitability and effectiveness of the proposed overall architecture.

Suggested Citation

  • Wolfram Höpken & Matthias Fuchs & Gerhard Höll & Dimitri Keil & Maria Lexhagen, 2013. "Multi-Dimensional Data Modelling for a Tourism Destination Data Warehouse," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 157-169, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-36309-2_14
    DOI: 10.1007/978-3-642-36309-2_14
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    Cited by:

    1. Angeloni, Silvia, 2016. "A tourist kit ‘made in Italy’: An ‘intelligent’ system for implementing new generation destination cards," Tourism Management, Elsevier, vol. 52(C), pages 187-209.

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