IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-32879-4_7.html
   My bibliography  Save this book chapter

What Is Social About Service Innovation? Contributions of Research on Social Innovation to Understanding Service Innovation

In: Challenge Social Innovation

Author

Listed:
  • Heike Jacobsen

    (Brandenburg University of Technology)

  • Milena Jostmeier

    (Dortmund University of Technology)

Abstract

The emergent domain of Service Science is dominated by business management and technical views of services and their innovation potential. A sociological theory of services can supply a conceptual framework for services as processes of mediation, of mutual reference, or of interaction or communication between a production situation and a usage situation. On the users’ side, participation in service processes may be understood as productive activity (J. Gershuny) in the sense of purposeful proactive engagement with persons or artefacts (objects or symbols). This change in the mode of realising a particular desired “function” can be defined as social innovation. Current discussions on socially desirable forms of service innovation and their chances of gaining widespread acceptance could well profit from this concept. Investigation of each of the elements of productive activity (time, place, resources, objectives, hurdles) and the way they are changed by the diffusion of new services is the task of current studies in the sociology of service innovation.

Suggested Citation

  • Heike Jacobsen & Milena Jostmeier, 2012. "What Is Social About Service Innovation? Contributions of Research on Social Innovation to Understanding Service Innovation," Springer Books, in: Hans-Werner Franz & Josef Hochgerner & Jürgen Howaldt (ed.), Challenge Social Innovation, edition 127, pages 107-118, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-32879-4_7
    DOI: 10.1007/978-3-642-32879-4_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Susanna Ulinski, 2015. "Corporate Social Innovation as a Driver of Performance and Welfare. WWWforEurope Policy Paper No. 25," WIFO Studies, WIFO, number 58500, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-32879-4_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.