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Managing Process Performance to Enable Corporate Sustainability: A Capability Maturity Model

In: Green Business Process Management

Author

Listed:
  • Anne Cleven

    (University of St. Gallen)

  • Robert Winter

    (University of St. Gallen)

  • Felix Wortmann

    (University of St. Gallen)

Abstract

Sustainability is among the key issues that organisations face today. Sustainability is frequently defined as economic activity that meets the needs of the present generation without compromising the ability of future generations to meet theirs. Despite being intensely discussed, however, the concept of sustainability is not as clear cut as is commonly believed. Likewise, neither kind nor scope of the capabilities organisations need to develop in order to become truly sustainable are currently well understood. This chapter proposes that process performance management (PPM) is a vital approach that organisations can use to address their sustainability concerns. Using a quantitative, questionnaire-based approach, the Rasch algorithm, we develop a capability maturity model that allows organisations to determine their current PPM maturity level and to identify required improvements regarding their process performance. The chapter concludes with a detailed discussion of the use of PPM to incorporate corporate sustainability in day-to-day operations.

Suggested Citation

  • Anne Cleven & Robert Winter & Felix Wortmann, 2012. "Managing Process Performance to Enable Corporate Sustainability: A Capability Maturity Model," Springer Books, in: Jan vom Brocke & Stefan Seidel & Jan Recker (ed.), Green Business Process Management, edition 127, pages 111-129, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-27488-6_7
    DOI: 10.1007/978-3-642-27488-6_7
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    Cited by:

    1. Dries Couckuyt & Amy Van Looy, 2019. "Green BPM as a Business-Oriented Discipline: A Systematic Mapping Study and Research Agenda," Sustainability, MDPI, vol. 11(15), pages 1-22, August.

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