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Knowledge Management and InnovationInnovation

In: Strategic Management of Professional Service Firms

Author

Listed:
  • Stephan Kaiser

    (Universität der Bundeswehr München, Wirtschafts- und Organisationswissenschaften)

  • Max Josef Ringlstetter

    (Katholische Universität Eichstätt-Ingolstadt, Lehrstuhl für ABWL, Organisation und Personal)

Abstract

In the first part of the book the resource knowledgeKnowledge was outlined as one of the three strategic resources of a PSF among reputation and relational competence. The statements made in the previous chapter furthermore demonstrate that knowledge is the basis for service quality. This chapter now takes an even closer look and associates it with the important topic innovation (Sect. 5.1). In a second step, we assess how knowledge can be used in the targeted management in the context of the organizational characteristics in a professional service firm (Sect. 5.2). The innovation topic is tackled again in conclusion and hereby regarded as a special challenge for the knowledge managementKnowledge Management of a professional service firm (Sect. 5.3).

Suggested Citation

  • Stephan Kaiser & Max Josef Ringlstetter, 2011. "Knowledge Management and InnovationInnovation," Springer Books, in: Strategic Management of Professional Service Firms, chapter 0, pages 59-74, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-16063-9_5
    DOI: 10.1007/978-3-642-16063-9_5
    as

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