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Product Centric Organization of After-Sales Supply Chain Planning and Control

In: Behavioral Operations in Planning and Scheduling

Author

Listed:
  • Jan Holmström

    (Aalto University)

  • Naoufel Cheikhrouhou

    (Ecole Polytechnique Fédérale de Lausanne)

  • Gael Farine

    (Ecole Polytechnique Fédérale de Lausanne)

  • Kary Främling

    (Aalto University)

Abstract

Research on after-sales supply chain management has commonly emphasized strategic business aspects and the application of generic operations control principles. The adoption of Internet and identification technology in after-sales operations opens up new and interesting perspectives that may enable a radical reorganization of after-sales supply chain planning and control. This chapter introduces the product centric service concept, which is the particular organizational perspective that is the basis for the reorganization of the after-sales supply chain. A two-layer approach for organizing after-sales supply chain planning and control is described and the potential benefits explained.

Suggested Citation

  • Jan Holmström & Naoufel Cheikhrouhou & Gael Farine & Kary Främling, 2010. "Product Centric Organization of After-Sales Supply Chain Planning and Control," Springer Books, in: Jan C. Fransoo & Toni Waefler & John R. Wilson (ed.), Behavioral Operations in Planning and Scheduling, chapter 0, pages 187-198, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13382-4_9
    DOI: 10.1007/978-3-642-13382-4_9
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    Cited by:

    1. Moradi, Masoud & Badrinarayanan, Vishag, 2021. "The effects of brand prominence and narrative features on crowdfunding success for entrepreneurial aftermarket enterprises," Journal of Business Research, Elsevier, vol. 124(C), pages 286-298.

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