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Human Control Capabilities

In: Behavioral Operations in Planning and Scheduling

Author

Listed:
  • Toni Wäfler

    (University of Applied Sciences Northwestern Switzerland)

  • Rüdiger Weth

    (University of Applied Sciences)

  • Johan Karltun

    (Jönköping University)

  • Ulrike Starker

    (University of Bamberg)

  • Kathrin Gärtner

    (University of Applied Sciences Northwestern Switzerland)

  • Roland Gasser

    (University of Toronto)

  • Jessica Bruch

    (Jönköping University)

Abstract

This chapter has been triggered by the experience that the implementation of new information technology (IT) supporting planning, scheduling, and control – although being more sophisticated than earlier systems – does not necessarily result in better control. Also, the experience was made that the implementation of the same IT leads to different results in similar organisations. Against this background, we introduce a process model of control (Sect. 10.2). The model proposes a set of interrelated factors determining control. At its core it assumes that control results as a fit of control requirements and control behaviour. The former is determined by operational uncertainties the latter by control opportunities, control skills and control motivation. Since the implementation of a new IT can have an impact on all these factors it can lead to a misfit of control behaviour and control requirements and hence to low control – even if the new IT itself is more powerful than the old IT. Furthermore, we also discuss motivational influences these changes may have on human behaviour (Sect. 10.3). Finally we derive some practical dos and don’ts when implementing new IT (Sect. 10.4).

Suggested Citation

  • Toni Wäfler & Rüdiger Weth & Johan Karltun & Ulrike Starker & Kathrin Gärtner & Roland Gasser & Jessica Bruch, 2010. "Human Control Capabilities," Springer Books, in: Jan C. Fransoo & Toni Waefler & John R. Wilson (ed.), Behavioral Operations in Planning and Scheduling, chapter 0, pages 199-230, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13382-4_10
    DOI: 10.1007/978-3-642-13382-4_10
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    Cited by:

    1. Käki, Anssi & Kemppainen, Katariina & Liesiö, Juuso, 2019. "What to do when decision-makers deviate from model recommendations? Empirical evidence from hydropower industry," European Journal of Operational Research, Elsevier, vol. 278(3), pages 869-882.

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