IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-13235-3_3.html
   My bibliography  Save this book chapter

Non-cost Performances

In: Performance Measurement

Author

Listed:
  • Stefano Tonchia

    (Università di Udine)

  • Luca Quagini

    (SDG Group)

Abstract

This chapter assesses “non-cost” performances, their dimensions and indicators. It starts by discussing the multi-faceted aspects of quality, to which more indicators are linked, based on the principles of Total Quality Management (TQM). Particular attention is given to purchasing performances (supplier evaluation), the measurement of manufacturing and engineering quality, and quality costs. Time performances concerning both the product development cycle and the order handling processes are also covered in this chapter, explaining the difference between external performances (visible and perceived by customers) and internal performances (which the customers do not necessarily perceive). The final paragraph refers to flexibility which is dimensioned and articulated into performance indicators, as it is one of the most discussed and important among all corporate performances.

Suggested Citation

  • Stefano Tonchia & Luca Quagini, 2010. "Non-cost Performances," Springer Books, in: Performance Measurement, chapter 0, pages 23-34, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13235-3_3
    DOI: 10.1007/978-3-642-13235-3_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-13235-3_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.