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Performance Measurement and Indicators

In: Performance Measurement

Author

Listed:
  • Stefano Tonchia

    (Università di Udine)

  • Luca Quagini

    (SDG Group)

Abstract

This chapter introduces the concept of Performance Measurement as an integral part of Business Management. It highlights the importance of measuring performances to achieve successful corporate management procedures, from planning right through to the final control. Economic-financial performances are, in fact, just the tip of the iceberg when it comes to operative performances and customer satisfaction performance levels; they require specific measurements using accurate performance indicators from the Performance Measurement System (PMS), the most renowned model being the Balanced Scorecard. Performance Measurement is also crucial to the implementation of managerial practices and human resource evaluation.

Suggested Citation

  • Stefano Tonchia & Luca Quagini, 2010. "Performance Measurement and Indicators," Springer Books, in: Performance Measurement, chapter 0, pages 1-8, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13235-3_1
    DOI: 10.1007/978-3-642-13235-3_1
    as

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