IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-04800-5_18.html
   My bibliography  Save this book chapter

The Measurement System Analysis as a Performance Improvement Catalyst:A Case Study

In: Business Performance Measurement and Management

Author

Listed:
  • Luca Cagnazzo

    (University of Perugia)

  • Tatjana Sibalija

    (University of Belgrade)

  • Vidosav Majstorovic

    (University of Belgrade)

Abstract

The capability to manage and control the Business Performances (BPs) of a company is nowadays a leveraging factor for the own competitiveness. One of the most important factors to improve business performance indicators is the development of a structured Quality Management system. Among a plethora of various methodologies, Six Sigma is one of the most important methodologies to improve product and process quality, reduce wastes and costs and achieve higher efficiency and effectiveness, strongly influencing the performance indicators of manufacturing companies. The Six Sigma measurement phase in the DMAIC sequence, as well as all kinds of the measurement activities, should be strictly controlled in terms of effectiveness, precision, variation from the actual values, etc. In respecting these restrictive requirements, the Measurement System Analysis (MSA) is becoming necessary to evaluate the test method, measuring instruments, and the entire process of obtaining measurements in order to ensure the integrity of data used for analysis and to understand the implications of measurement error for decisions making about a product or process. The article presents the MSA action implemented in a manufacturing company, as a case study. Preliminary qualitative and quantitative analysis follow and the main result are presented. The measurement system capability is analyzed. The MSA action strongly influences the company’s general business performance as revealed by the final analysis in the article.

Suggested Citation

  • Luca Cagnazzo & Tatjana Sibalija & Vidosav Majstorovic, 2010. "The Measurement System Analysis as a Performance Improvement Catalyst:A Case Study," Springer Books, in: Paolo Taticchi (ed.), Business Performance Measurement and Management, chapter 0, pages 269-292, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-04800-5_18
    DOI: 10.1007/978-3-642-04800-5_18
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-04800-5_18. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.