IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-642-01630-1_14.html
   My bibliography  Save this book chapter

Crisis management in the media society – Communicative integrity as the key to safeguarding reputation in a crisis

In: Reputation Capital

Author

Listed:
  • Ansgar Thießen

    (Institute of Media and Communication Science Fribourg University)

Abstract

The value of reputation is unquestionable: an organisation with a good reputation attracts better people, is perceived as providing better value or even has more loyal customers or members respectively. Reputation is therefore to be protected carefully, since at times when value to a great extent comes from intangible assets such as goodwill or intellectual capital, a lost reputation may be the beginning of the end. During organisational crises, reputation may serve as a reservoir of goodwill on the one hand, but it also comes under attack on the other. In the age of the media society strategic crisis communications management therefore becomes a key instrument for protecting reputation sustainably.

Suggested Citation

  • Ansgar Thießen, 2009. "Crisis management in the media society – Communicative integrity as the key to safeguarding reputation in a crisis," Springer Books, in: Joachim Klewes & Robert Wreschniok (ed.), Reputation Capital, pages 215-234, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-01630-1_14
    DOI: 10.1007/978-3-642-01630-1_14
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Costa-Font, Joan & Vilaplana-Prieto, Cristina, 2023. "Trusting the Health System and COVID 19 Restriction Compliance," Economics & Human Biology, Elsevier, vol. 49(C).
    2. Costa-Font, Joan & Vilaplana-Prieto, Cristina, 2023. "Trusting the health system and COVID 19 restriction compliance," LSE Research Online Documents on Economics 118267, London School of Economics and Political Science, LSE Library.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-642-01630-1_14. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.