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Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines

In: Services Science

Author

Listed:
  • Jim Spohrer

    (IBM Almaden Research Center)

Abstract

The service economy refers both the service sector of industrialized economies as well as services performed in the manufacturing and extractive sectors of the economy. The spectacular growth of the service economy in the past fifty years is reflected both the GDP statistics of nations as well as the annual reports of manufacturing companies that report on growing services revenue. The Fortune 1000 reflects the growth trend of the service economy. Both the increasing number of service firms (e.g. Google) that appear on the list and the increasing percentage of revenue from services for many non-service firms (e.g. John Deere) reflect this new economic reality.

Suggested Citation

  • Jim Spohrer, 2008. "Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines," Springer Books, in: Bernd Stauss & Kai Engelmann & Anja Kremer & Achim Luhn (ed.), Services Science, pages 11-40, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-74489-4_2
    DOI: 10.1007/978-3-540-74489-4_2
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    Cited by:

    1. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
    2. Tor Helge Aas, 2016. "Open Service Innovation: The Case of Tourism Firms in Scandinavia," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 12(2), pages 53-75.

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