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Services Science — Where Practice Meets Theory

In: Services Science

Author

Listed:
  • Kai Engelmann

    (Roland Berger Strategy Consultants)

Abstract

The importance of the service sector for the economic and social development of Germany is beyond all question. The tertiary sector employs around two-thirds of all workers in Germany and contributes approximately 70% of gross value added. Services are vital to the economy as a whole. All the more remarkable, then, that innovation is still rather neglected in this area. In industry, no one questions that research and development is an essential cornerstone of every innovation strategy. But in the service sector — where innovation likewise underpins growth and competitiveness — the importance of research and development has still to be universally recognized.

Suggested Citation

  • Kai Engelmann, 2008. "Services Science — Where Practice Meets Theory," Springer Books, in: Bernd Stauss & Kai Engelmann & Anja Kremer & Achim Luhn (ed.), Services Science, pages 119-136, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-74489-4_12
    DOI: 10.1007/978-3-540-74489-4_12
    as

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