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The Perspective of AFSM International

In: Services Science

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Listed:
  • Markus Schwarz

    (AFSMI (Association for Service Management International)-German Chapter e.V.)

Abstract

I see good progress in education programs for service managers. On the other hand, I do think there is a big gap between people who want to start up in the service business and those who have made their own career in service.

Suggested Citation

  • Markus Schwarz, 2008. "The Perspective of AFSM International," Springer Books, in: Bernd Stauss & Kai Engelmann & Anja Kremer & Achim Luhn (ed.), Services Science, pages 115-116, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-74489-4_11
    DOI: 10.1007/978-3-540-74489-4_11
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