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‘Same same but different’: Trust, Confidence and Governance Among Swedish Mutual Insurers

In: Managing Hybrid Organizations

Author

Listed:
  • Mats Larsson

    (Uppsala University)

  • Mikael Lönnborg

    (Södertörn University)

Abstract

For more than a century, mutual insurers have dominated the Swedish insurance market. Independent of the historical roots and traditions, companies that sell life and other (non-life) forms of insurance have chosen the mutual organizational form. We focus on two different mutual insurers—Folksam and Länsförsäkringar—in decoding their historical roots, governance and management structure. Our focus is on the differences and similarities with special attention to customer’s participation in governance. The chapter shows that it is indeed possible to organize successful hybrid organizations with longevity and that the state’s role in the process is vital but not always a precondition for successful development of hybrid firms. In addition, the chapter also shows that it is difficult to include customers/owners in the governance of these firms and that there exist many different options for creating such systems.

Suggested Citation

  • Mats Larsson & Mikael Lönnborg, 2019. "‘Same same but different’: Trust, Confidence and Governance Among Swedish Mutual Insurers," Springer Books, in: Susanna Alexius & Staffan Furusten (ed.), Managing Hybrid Organizations, chapter 3, pages 49-72, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-95486-8_3
    DOI: 10.1007/978-3-319-95486-8_3
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