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Approaches to Help in Organizations

In: Fallibility at Work

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  • Øyvind Kvalnes

    (BI Norwegian Business School)

Abstract

This chapter addresses how initiatives to seek, offer, and provide help is a central ingredient in coping with fallibility at work. First, it discusses how bystander effects and confirmation fallacies can create hesitancy to seek and offer help. Second, it focuses on the perception of social cost as an explanation of why people might refrain from seeking help in critical situations at work. The starting point for that discussion is two examples from healthcare, one real and one fictitious, in which inexperienced professionals attempt to do things on their own, without help or support from colleagues. Third, it considers how systems of holding back can make people mute and passive in situations where they either need or are in a position to offer help.

Suggested Citation

  • Øyvind Kvalnes, 2017. "Approaches to Help in Organizations," Springer Books, in: Fallibility at Work, chapter 0, pages 101-119, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-63318-3_6
    DOI: 10.1007/978-3-319-63318-3_6
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