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Coping with Fallibility in Aviation

In: Fallibility at Work

Author

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  • Øyvind Kvalnes

    (BI Norwegian Business School)

Abstract

This chapter focuses on the lessons learned in aviation about coping with fallibility. Safety in aviation has improved in recent decades because of a shared realization that pilots are fallible beings. There has been a shift in attitude, from seeing pilots as extraordinary, infallible individuals who could be trusted to bring the plane safely to its destination, to understanding air travel as depending on teamwork, where all the individuals involved depend on feedback and support from others. The development of Crew Resource Management (CRM) tools and training practices have strengthened the safety climate. The chapter builds on interviews with a pilot and a flight engineer. These are interpreted in light of theoretical contributions from social psychology.

Suggested Citation

  • Øyvind Kvalnes, 2017. "Coping with Fallibility in Aviation," Springer Books, in: Fallibility at Work, chapter 0, pages 59-78, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-63318-3_4
    DOI: 10.1007/978-3-319-63318-3_4
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