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Self-Service Management Support Systems: Findings from a New-Generation Manager Perspective

In: Business Intelligence for New-Generation Managers

Author

Listed:
  • Jörg H. Mayer

    (University of St. Gallen)

  • Jens Hartwig

    (Technische Universität Darmstadt)

  • André Röder

    (Technische Universität Darmstadt)

  • Reiner Quick

    (Technische Universität Darmstadt)

Abstract

New-generation managers are increasingly populating organizations’ management. They consist of digital natives who grew up with Information Systems (IS) and digital immigrants who learned to engage with IS as adults. Today, such managers have to make faster decisions than in the past and find themselves more and more in mobile IS use situations. These requirements combined with managers’ ability to use IS themselves result in the need for self-service Management Support Systems (MSS). This article develops a more business-driven design for such MSS. In doing so, we propose both a rigorous set of requirements and initial design guidelines to start further discussion. The utility of these guidelines is demonstrated with a “mobile-first” prototype on a modern business intelligence platform: the Corporate Navigator app.

Suggested Citation

  • Jörg H. Mayer & Jens Hartwig & André Röder & Reiner Quick, 2015. "Self-Service Management Support Systems: Findings from a New-Generation Manager Perspective," Springer Books, in: Jörg H. Mayer & Reiner Quick (ed.), Business Intelligence for New-Generation Managers, edition 127, pages 113-136, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-15696-5_9
    DOI: 10.1007/978-3-319-15696-5_9
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