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Technology as a Catalyst of Change: Enablers and Barriers of the Tourist Experience and Their Consequences

In: Information and Communication Technologies in Tourism 2015

Author

Listed:
  • Barbara Neuhofer

    (Bournemouth University)

  • Dimitrios Buhalis

    (Bournemouth University)

  • Adele Ladkin

    (Bournemouth University)

Abstract

Information and communication technologies (ICTs) have had a major impact on the way people experience travel. Tourism research and management have been increasingly interested in exploring the role of ICTs as a potential catalyst of change that enhances tourist experiences. While generic technology adoption barriers are known, there is little knowledge about the specific technological enablers and barriers that determine the potential enhancement of tourist experiences. This paper thus addresses a timely matter as it identifies the key enablers and barriers as well as their implied consequences that shape the enhancement of tourist experiences. Through an exploratory qualitative approach, this study contributes by developing a two-factor model of experience enablers and barriers. Theoretical implications are discussed and strategic implications for tourism management and policy are provided on what actions need to be taken to convert existing ICTs insufficiencies into potential experience enablers.

Suggested Citation

  • Barbara Neuhofer & Dimitrios Buhalis & Adele Ladkin, 2015. "Technology as a Catalyst of Change: Enablers and Barriers of the Tourist Experience and Their Consequences," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 789-802, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-14343-9_57
    DOI: 10.1007/978-3-319-14343-9_57
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    Citations

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    Cited by:

    1. Irina Maiorescu & Mihai Teodor Negrea & Dorin Vicen?iu Popescu & Gabriel Cristian Sabou, 2016. "Best Practices Regarding the Use of Electronic Environment for Romanian Tourism Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 18(42), pages 474-474, May.
    2. Veronica Digiorgio, 2016. "Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities," Information Technology & Tourism, Springer, vol. 16(4), pages 347-373, December.
    3. Chaeyoung Lim & Noha Mostafa & Jaehyun Park, 2017. "Digital Omotenashi: Toward a Smart Tourism Design Systems," Sustainability, MDPI, vol. 9(12), pages 1-20, November.

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