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Challenges of E-Health Communication: Implementation of Electronic Insurance Payment Receipts

In: Challenges and Opportunities in Health Care Management

Author

Listed:
  • Doreen Reifegerste

    (University of Jena)

Abstract

The online provision of personal health data is an important step towards increased patient empowerment. Health insurance providers can offer fast, easy and individual access to accounting data for their clients. However, the implementation of such internet tools is fraught with a variety of challenges, and several technical and legal aspects have to be considered. The structure and labeling of accounting data is not intended for usage by laypersons; it is therefore necessary to translate medical and accounting terms in a user-friendly way. If this is not done, misunderstandings and misinterpretations can lead to confusion and frustration on the part of patients, as well as to conflicts with care providers.

Suggested Citation

  • Doreen Reifegerste, 2015. "Challenges of E-Health Communication: Implementation of Electronic Insurance Payment Receipts," Springer Books, in: Sebastian Gurtner & Katja Soyez (ed.), Challenges and Opportunities in Health Care Management, edition 127, pages 347-353, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-12178-9_28
    DOI: 10.1007/978-3-319-12178-9_28
    as

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