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Promotion and Marketing: Marketing Strategies, Italy, Regional Development

In: Health and Wellness Tourism

Author

Listed:
  • Anna Zollo

    (University of Coruña)

  • Biagio Simonetti

    (University of Sannio)

  • Vincenzo Salsano

    (University of Sannio)

  • Carlos Rueda-Armengot

    (Universitat Politècnica de València)

Abstract

Italy is one of the most popular countries in the world with a high number of thermal baths. The country enjoys a deep rooted thermal tradition which started in ancient times, with thermal baths existing since Roman times. Nowadays, thermal tourism is considered as an alternative form of tourism and it means for regional and local development. It is so important that it can have a strong influence at demographic, social, environmental, economic and marketing level. According to the latest data, 15 million tourists visit more than 390 thermal centres in Italy, located in 185 areas. Thermal tourism represents 5 % of the total tourism, but this percentage could soon grow by attracting other types of tourists, unsatisfied with traditional destinations or wishing to satisfy particular requirements. Today, thermal tourism is the combination of thermal sites, well-being and leisure. The aim of this chapter is to evaluate the supply and demand of thermal tourism. On the one hand, we evaluate customer satisfaction. On the other hand, the management of the thermal resorts’ website should be evaluated. The survey was carried out through semi-structured questionnaires.

Suggested Citation

  • Anna Zollo & Biagio Simonetti & Vincenzo Salsano & Carlos Rueda-Armengot, 2015. "Promotion and Marketing: Marketing Strategies, Italy, Regional Development," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Health and Wellness Tourism, edition 127, chapter 0, pages 63-76, Springer.
  • Handle: RePEc:spr:sprchp:978-3-319-11490-3_5
    DOI: 10.1007/978-3-319-11490-3_5
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