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Moving Toward Web 2.0-Enhanced E-Government in Small-Town Pennsylvania

In: Case Studies in e-Government 2.0

Author

Listed:
  • Anna Levy

    (Pennsylvania State University)

  • Eileen Trauth

    (Pennsylvania State University)

  • John W. Bagby

    (Pennsylvania State University)

Abstract

This chapter on adoption and use of Web 2.0 technologies by local governments in Pennsylvania represents a part of an ongoing research project to investigate the nature and extent of collaborative initiatives between public and academic institutions in small college towns in support of e-government innovation. In this research, e-government is approached as a sociotechnical, dynamic system situated within a complex context (people, technology, and location). The case study was guided by a combination of socio-technical theory and grounded theory. A study of one municipality in Central Pennsylvania (USA) revealed the transformative potential of e-government through the adoption of Web 2.0 technologies. The municipal social media toolbox offered citizens a variety of complementary yet unique ways (e.g., Facebook and Twitter) to stay connected with their municipal government and its various departments. The study identified four major purposes of social media integration, including emergency notification, citizen participation, public safety, and promotion of the official municipal website. This case represents a continuum of e-government adoption and municipal transformation from addressing problems and challenges along the way to finding successful solutions.

Suggested Citation

  • Anna Levy & Eileen Trauth & John W. Bagby, 2015. "Moving Toward Web 2.0-Enhanced E-Government in Small-Town Pennsylvania," Springer Books, in: Imed Boughzala & Marijn Janssen & Saïd Assar (ed.), Case Studies in e-Government 2.0, edition 127, chapter 3, pages 29-45, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-08081-9_3
    DOI: 10.1007/978-3-319-08081-9_3
    as

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