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Information and Communication Technologies (ICTs) in Tourism: Concepts and Developments

In: Social Media Marketing in Tourism and Hospitality

Author

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  • Roberta Minazzi

    (University of Insubria)

Abstract

Advancements of Information and Communication Technologies (ICTs) have generated deep changes in the tourism sector affecting customers as well as suppliers. Travelers are more demanding and look for differentiated and personalized services. ICTs, and especially Web 2.0, offer new opportunities and resources to improve tourism organizations and destinations, competitiveness, and profitability. The first chapter discusses the evolution from Web 1.0 to Web 3.0 through the analysis of main concepts and definitions about the topic. Moreover, on the basis of literature review, a classification of social media is proposed. The main features of each type of media are examined offering specific examples of applications in the tourism industry. Finally, main trends and streams of research about social media in tourism are discussed.

Suggested Citation

  • Roberta Minazzi, 2015. "Information and Communication Technologies (ICTs) in Tourism: Concepts and Developments," Springer Books, in: Social Media Marketing in Tourism and Hospitality, edition 127, chapter 0, pages 1-19, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-05182-6_1
    DOI: 10.1007/978-3-319-05182-6_1
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