IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-319-03973-2_21.html
   My bibliography  Save this book chapter

Measuring Emotions in Real Time: Implications for Tourism Design

In: Information and Communication Technologies in Tourism 2014

Author

Listed:
  • Jeongmi (Jamie) Kim

    (Temple University)

  • Daniel R. Fesenmaier

    (Temple University)

Abstract

This study introduces a new approach to assess travellers’ emotions in natural settings, and discusses the implications of this approach within the context of designing tourism places. In particular, recent advancements in technology enable researchers to measure individual’s electrodermal activity (EDA), a primary physiological measure of emotions, within a wide range of environments. This paper reports the results of a case study which tracked the emotions of two visitors to Philadelphia, USA over four days. The results indicate that the Philadelphia visitors exhibited a substantial variation in emotions depending upon the places visited, their activities, and the people they met; also, the two responded differently to the environment throughout the four days. It is concluded that the ability to measure travellers’ emotions across settings and in real time can help to explain the relationship between physical and social environments and emotion, and in turn, provides an extremely useful tool for evaluating alternative strategies for designing and managing tourism places.

Suggested Citation

  • Jeongmi (Jamie) Kim & Daniel R. Fesenmaier, 2013. "Measuring Emotions in Real Time: Implications for Tourism Design," Springer Books, in: Zheng Xiang & Iis Tussyadiah (ed.), Information and Communication Technologies in Tourism 2014, edition 127, pages 281-295, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-03973-2_21
    DOI: 10.1007/978-3-319-03973-2_21
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-319-03973-2_21. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.