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Breaking Up is Hard to Do: Why Do Travellers Unlike Travel-Related Organizations?

In: Information and Communication Technologies in Tourism 2014

Author

Listed:
  • Ulrike Gretzel

    (University of Wollongong)

  • Anja Dinhopl

    (University of Wollongong)

Abstract

Previous studies have looked at relationship creation and maintenance between travellers and companies on social networking sites (SNSs), but have neglected relationship termination. This study examined travellers who “unliked” travel-related companies and destinations on facebook and found demographic and psychographic differences, as well as differences in characteristics related to travel planning, travel behaviour, and internet use to those who have never terminated such a relationship. Travellers have different motivations for unliking travel-related companies or destinations. Travellers routinely unlike travel-related companies for perceived faults in their social media presence (end of promotions, posting frequency or relevance), while travellers tend to unlike a destination based on offline experiences.

Suggested Citation

  • Ulrike Gretzel & Anja Dinhopl, 2013. "Breaking Up is Hard to Do: Why Do Travellers Unlike Travel-Related Organizations?," Springer Books, in: Zheng Xiang & Iis Tussyadiah (ed.), Information and Communication Technologies in Tourism 2014, edition 127, pages 267-279, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-03973-2_20
    DOI: 10.1007/978-3-319-03973-2_20
    as

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