IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-031-63077-4_4.html
   My bibliography  Save this book chapter

Technology-Enhanced Tourist Experiences

In: Tourism and Hospitality for Sustainable Development

Author

Listed:
  • Lisa Charmaine Welthagen

    (Tshwane University of Technology)

Abstract

The tourism and hospitality sectors have widely embraced information technology (IT) to save costs, boost operational effectiveness, enhance service quality and improve customer experience. The COVID-19 pandemic, which has influenced the adoption of AI tools in the tourism and hospitality sector and sparked a desire for advanced computerised approaches such as AI, robots and IoT, is gaining headway and acceptance. This chapter explores customers’ responses to technology and its impacts on the hospitality and tourism industry in leisure and business tourism. A narrative synthesis explores the literature information about technology in the tourism and hospitality industry, specifically highlighting the impact of technology on the industry and the visitor experience and acceptance of these technologies. The findings reveal that leisure visitors must still be more willing to embrace technology. However, business attendees tend to expect technology in the business tourism environment.

Suggested Citation

  • Lisa Charmaine Welthagen, 2024. "Technology-Enhanced Tourist Experiences," Springer Books, in: Emmanuel Ndhlovu & Kaitano Dube & Tawanda Makuyana (ed.), Tourism and Hospitality for Sustainable Development, chapter 0, pages 67-79, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-63077-4_4
    DOI: 10.1007/978-3-031-63077-4_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-031-63077-4_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.