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The Knowledge Switch in Telecommunications

In: Maximizing Value with Automation and Digital Transformation

Author

Listed:
  • Leslie P. Willcocks
  • John Hindle
  • Matt Stanton
  • John Smith

Abstract

Between 2021 and 2023 the general recognition was that telecom operators must marry operational efficiencyEfficiency and reduced capital expenditure with improved customer experiences, higher revenues, and greater business and operational resilience. Into 2023 we saw many operators using IA (Intelligent AutomationIntelligent Automation (IA)) technology to create new customer experiences and automate back-office processes. Others were deploying IA to better utilise 4G and 5G networks, or selling IA as a service to their enterprise customers. A recent development was telcosTelco (telecommunications company) using IA in conjunction with open application programming interfaces (APIs) and an open digital architecture. This allows them to evolve from being telcosTelco (telecommunications company) to techcos. The evolution to new revenues, including the monetisation of 5G, needs long-term software-defined, virtualised networks, cloud-based IT operations and open digital architectures. Another important part of these long-term moves, also helping to underpin today’s business is IA deployment.

Suggested Citation

  • Leslie P. Willcocks & John Hindle & Matt Stanton & John Smith, 2024. "The Knowledge Switch in Telecommunications," Springer Books, in: Maximizing Value with Automation and Digital Transformation, chapter 0, pages 93-98, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-46569-7_12
    DOI: 10.1007/978-3-031-46569-7_12
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