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Blending Backgrounds: Building Behavioral Insights at the U.S. IRS

In: Behavioral Public Policy in a Global Context

Author

Listed:
  • Anne D. Herlache

    (Internal Revenue Service)

  • John L. Guyton

    (Internal Revenue Service)

  • Brenda K. Schafer

    (Internal Revenue Service)

Abstract

This chapter offers a brief overview of the use of behavioral insights at the United States Internal Revenue Service, from the authors’ perspective. The authors situate the chapter in the context of an increased focus on taxpayer service beginning in the late 1990s. From there, the chapter follows roughly chronologically from early behavioral pilots and the need for additional tools to facilitate BI conversations, to a forward-looking nod to the future of BI at the IRS. Throughout, the authors incorporate lessons learned and underscore the value of the interdisciplinary nature of BI.

Suggested Citation

  • Anne D. Herlache & John L. Guyton & Brenda K. Schafer, 2023. "Blending Backgrounds: Building Behavioral Insights at the U.S. IRS," Springer Books, in: Michael Sanders & Syon Bhanot & Shibeal O' Flaherty (ed.), Behavioral Public Policy in a Global Context, pages 111-124, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-31509-1_8
    DOI: 10.1007/978-3-031-31509-1_8
    as

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