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Human-Centered Service Design and Transformative Innovation: Beginning to Understand How Innovation Culture Shifts Within the Public Health System in Western Australia

In: Human-Centered Service Design for Healthcare Transformation

Author

Listed:
  • Sash Milne
  • Christopher Kueh

    (Edith Cowan University)

  • Stuart Medley

    (Edith Cowan University)

  • Neil Lynch

    (Office of Medical Research and Innovation, Office of the Deputy Director General, Department of Health Western Australia)

  • Benjamin Noteboom

    (Royal Perth Bentley Group and East Metropolitan Health Service)

Abstract

The cultivation of innovation culture in any public healthcare system is complex, requiring a thorough understanding and reframing of evolving transformation at every level. While human-centered service design is important, the organizational culture and systems that create a foundation for service delivery require specific research. It is especially important to understand the foundations for the development of strategies that enable system-wide culture transformation. This chapter provides a comprehensive mapping of the innovation initiatives and leadership across the public healthcare system in Western Australia. In-depth design-led conversations were held with stakeholders, healthcare leaders, and innovators, at all stages of their innovation development, to map system complexity and explore factors that could contribute to the development of transformative innovation.

Suggested Citation

  • Sash Milne & Christopher Kueh & Stuart Medley & Neil Lynch & Benjamin Noteboom, 2023. "Human-Centered Service Design and Transformative Innovation: Beginning to Understand How Innovation Culture Shifts Within the Public Health System in Western Australia," Springer Books, in: Mario A. Pfannstiel (ed.), Human-Centered Service Design for Healthcare Transformation, pages 53-72, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-20168-4_4
    DOI: 10.1007/978-3-031-20168-4_4
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