IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-031-19975-2_8.html
   My bibliography  Save this book chapter

Service Supply Chains

In: Competitive Supply Chains

Author

Listed:
  • Enver Yücesan

    (INSEAD)

Abstract

While there are some fundamental differences with physical supply chains, service supply chains also suffer from lack of transparency and agility. In the absence of a physical product, the focus is on better management of capacity. While product supply chains focus on economies of scale and efficiency through materials management, service supply chains focus on economies of scope and effectiveness through capacity management. A simple queueing model, which identifies the drivers of the trade-off between customer experience and cost to serve, is also used to propose ways to mitigate that trade-off. Dynamic policies that price out remaining capacity as well as platforms that match supply with observed demand in real time are also illustrated through industrial applications.

Suggested Citation

  • Enver Yücesan, 2023. "Service Supply Chains," Springer Books, in: Competitive Supply Chains, edition 3, chapter 8, pages 175-193, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-19975-2_8
    DOI: 10.1007/978-3-031-19975-2_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-031-19975-2_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.