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The Role of Quality Management in Healthcare

In: The Palgrave Handbook of Supply Chain Management

Author

Listed:
  • Hale Kaynak

    (The University of Texas Rio Grande Valley)

  • Subhajit Chakraborty

    (Coastal Carolina University)

  • José A. Pagán

    (New York University)

Abstract

In this chapter we first highlight the pressing supply chain management issues plaguing the US healthcare. Because hospitals play a critical role in the healthcare ecosystem and continuous improvement, quality leadership, teamwork, and supplier relations are key factors in managing healthcare quality, hospitals are at the center of our research. Proceeding with a conceptual representation of a typical US hospital supply chain in mind, we offer a conceptual framework depicting hospital quality management practices and quality performance. Finally, we discuss two major emergent concerns and research areas in healthcare – population health management and managing stressful environments in healthcare – and offer our insights drawn from quality management in the context of the US healthcare supply chain.

Suggested Citation

  • Hale Kaynak & Subhajit Chakraborty & José A. Pagán, 2024. "The Role of Quality Management in Healthcare," Springer Books, in: Joseph Sarkis (ed.), The Palgrave Handbook of Supply Chain Management, pages 443-464, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-19884-7_24
    DOI: 10.1007/978-3-031-19884-7_24
    as

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