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Developing Economies (Malaysia) Cases

In: Knowledge in Servitization Management

Author

Listed:
  • H. M. Belal

    (Liverpool John Moores University)

  • Kunio Shirahada

    (Japan Advanced Institute of Science and Technology)

  • Michitaka Kosaka

    (Japan Advanced Institute of Science and Technology)

  • Olatunde Amoo Durowoju

    (Liverpool John Moores University)

Abstract

This chapter presents business cases from developing economies (i.e., Malaysia). Companies are namely PKT Logistics Sdn Bhd; Feruni Ceramiche Sdn Bhd; and Company B: Health Products and Traditional Medicines Manufacturer. The 1st two companies are successfully transformed and practice servitization, but the 3rd one cannot. Given cases are examined based on data in terms of service science, knowledge science, servitization concept, organizational culture management, and operations management standpoint. The case findings show that the co-creating knowledge process by integrating knowledge and resources from different partners creates new organizational knowledge, which is essential for servitization.

Suggested Citation

  • H. M. Belal & Kunio Shirahada & Michitaka Kosaka & Olatunde Amoo Durowoju, 2023. "Developing Economies (Malaysia) Cases," Springer Books, in: Knowledge in Servitization Management, chapter 0, pages 71-86, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-18687-5_5
    DOI: 10.1007/978-3-031-18687-5_5
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