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Knowledge-Oriented Servitization Management Model

In: Knowledge in Servitization Management

Author

Listed:
  • H. M. Belal

    (Liverpool John Moores University)

  • Kunio Shirahada

    (Japan Advanced Institute of Science and Technology)

  • Michitaka Kosaka

    (Japan Advanced Institute of Science and Technology)

  • Olatunde Amoo Durowoju

    (Liverpool John Moores University)

Abstract

This book considers a ‘knowledge-oriented servitization management model’ as an ‘organizational learning outline’. To manage a successful servitization, a product-based company should be capable of dealing with and adapting a system called ‘service value system’ for a new knowledge co-creation process with the view to ensure service-based value offering. In addition, enough resources to support internally or externally (e.g., company itself, partners, customers) is needed (Brax and Jonsson, International Journal of Operations & Production Management 29:539–560, 2009). The most appropriate techniques for dealing with and adapting the stated ‘service value system’ involve resource integration and partners’ involvement. Therefore, this model is structured based on the interaction of knowledge space (KS) management along with the support of partners or corporate collaboration. A KS management contains a set of knowledge co-creation processes centered on collaboration impact. The ‘knowledge-oriented servitization management model’ supports the theory and concept explained in this book. It connects readers to existing knowledge. It also gives the foundation of hypotheses. The authors conducted a deep analysis with the aim of developing a verified and effective ‘knowledge-oriented servitization management model’. The analysis of the result revealed that to transform a product-oriented firm to one that is service-based, there is a need to achieve and practice the servitization opportunity and a ‘knowledge-oriented servitization management model’.

Suggested Citation

  • H. M. Belal & Kunio Shirahada & Michitaka Kosaka & Olatunde Amoo Durowoju, 2023. "Knowledge-Oriented Servitization Management Model," Springer Books, in: Knowledge in Servitization Management, chapter 0, pages 31-46, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-18687-5_3
    DOI: 10.1007/978-3-031-18687-5_3
    as

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