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Business Operations Transparency

In: Transparency in Business

Author

Listed:
  • Utpal Dholakia

    (Rice University)

Abstract

This chapter examines the research on transparency in business operations, distinguishing between the literature on supply chain transparency, focused on product-centric organizations, and operational transparency, concerned with service-centered organizations. The complex and inconsistent nomenclature and nomological linkages in this literature are clarified as is the growing research emphasis on downstream issues. One significant conclusion reached is that business operations transparency is often as much about managing perceptions of a particular target audience as it is about improving actual performance.

Suggested Citation

  • Utpal Dholakia, 2023. "Business Operations Transparency," Springer Books, in: Transparency in Business, chapter 0, pages 23-48, Springer.
  • Handle: RePEc:spr:sprchp:978-3-031-12145-6_2
    DOI: 10.1007/978-3-031-12145-6_2
    as

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