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Understanding the Business of Personal Change

In: Transformational Collaborative Outcomes Management

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  • John S. Lyons

    (University of Kentucky)

Abstract

This chapter presents the case for rethinking how to manage the helping sector. Building off the work of the economists Gilmore and Pine, I describe the types of businesses and discuss how the helping sector is intended to provide transformational offerings. Helping is fundamentally the business of personal change. However, to date the helping sector has been organized, financed, and supervised as if helping were a ‘service’. This is the fundamental challenge in creating effective helping systems. Transformational Collaborative Outcomes Management represents a comprehensive multi-level framework for managing the business of personal change.

Suggested Citation

  • John S. Lyons, 2022. "Understanding the Business of Personal Change," Springer Books, in: Transformational Collaborative Outcomes Management, chapter 0, pages 1-18, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-07781-4_1
    DOI: 10.1007/978-3-031-07781-4_1
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