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Improvisation in Public Diplomacy During the COVID-19 Pandemic

In: Organizational Communication and Technology in the Time of Coronavirus

Author

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  • Susan Szmania

    (Independent Scholar)

Abstract

This chapter examines the personal and professional experiences of an academic turned diplomat in Amman, Jordan, as she navigates the early days of the COVID-19 pandemic. The author describes how government-imposed lockdowns changed the very nature of her job, including allowing telework from home and the loss of ability to interact with people in face-to-face settings. Drawing on the seminal work by Mary Catherine Bateson, the author examines how the concept of improvisation informed her approach to developing new work routines amid uncertainty. The author concludes with observations on how the pandemic may reshape official diplomatic work in the future. Disclaimer: The views and opinions expressed in this chapter are those of the author and do notnecessarily reflect the official policy or position of any agency of the U.S. government.

Suggested Citation

  • Susan Szmania, 2022. "Improvisation in Public Diplomacy During the COVID-19 Pandemic," Springer Books, in: Larry D. Browning & Jan-Oddvar Sørnes & Peer Jacob Svenkerud (ed.), Organizational Communication and Technology in the Time of Coronavirus, chapter 0, pages 211-227, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-94814-6_12
    DOI: 10.1007/978-3-030-94814-6_12
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