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Co-creation in Health Services Through Service Design

In: Service Design Practices for Healthcare Innovation

Author

Listed:
  • Birgit Mager

    (University of Applied Sciences Cologne)

  • Anna-Sophie Oertzen
  • Josina Vink

    (Oslo School of Architecture and Design (AHO))

Abstract

Integrating co-creation in health services is increasingly acknowledged to improve health outcomes and service quality. To support co-creation in this context, service design is leveraged as a process. However, there often remains a superficial understanding of what co-creation entails, its benefits, and how it can be meaningfully supported through service design. In this chapter, we detail how service design is being leveraged in the health sector to drive co-creation and catalyze a variety of beneficial outcomes. We illuminate the dynamics and challenges of co-creation through service design by presenting a case of a service design project conducted by Experio Lab in Sweden. In doing so, this chapter helps to provide a more nuanced understanding of how service design contributes to co-creation in health services.

Suggested Citation

  • Birgit Mager & Anna-Sophie Oertzen & Josina Vink, 2022. "Co-creation in Health Services Through Service Design," Springer Books, in: Mario A. Pfannstiel & Nataliia Brehmer & Christoph Rasche (ed.), Service Design Practices for Healthcare Innovation, chapter 0, pages 497-510, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-87273-1_24
    DOI: 10.1007/978-3-030-87273-1_24
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